Return, Exchange, and Repair Policy

At Jewels by Lubeck, we’re committed to the quality of our craftsmanship and want you to feel confident in your jewelry for years to come. Here’s everything you need to know about our return, warranty, and repair policies.


Returns & Exchanges

Custom & Made-to-Order Pieces
  • All custom and made-to-order jewelry is final sale and not eligible for return or refund.
Ready-to-Ship Pieces
  • Returns are accepted within 5 days of delivery.
  • Items must be unworn, in original packaging, and in resellable condition.
  • Once inspected and approved, refunds are issued to the original payment method.

Stone Replacement & Repairs

15-Day Accent Stone Replacement

  • If a small diamond or accent stone is lost within 15 days of delivery, we’ll replace it free of charge.

Center & Larger Stones

  • Center stones and larger gemstones should be covered by third-party insurance (like Jeweler’s Mutual).

  • If damage occurs, we’ll evaluate the piece. If it’s due to a manufacturing issue, we’ll repair it at no cost. Otherwise, repairs/replacements will be quoted individually.

Engraving Repair

  • Engraving damage can often be repaired, though it’s not covered under warranty. Cost is assessed on a case-by-case basis.

Resizing

  • Your first resizing is complimentary. 

  • Additional resizings are available for a fee.

How to Start a Repair Claim

  1. Email us at lena@jewelsbylubeck.com with a description of the issue.

  2. We’ll let you know next steps and whether your repair may be covered by us.

  3. If covered, we’ll provide a prepaid label for return shipping. If not, we’ll give you a quote before any work begins.